After days of large-scale operational disruptions that triggered widespread cancellations and delays across its network, IndiGo has said it has begun implementing “significant and sustained improvements” to restore normalcy.
The airline, which has faced intense scrutiny from passengers and regulators over prolonged delays, confirmed that early-stage corrective measures are now yielding visible results.
According to a company statement, IndiGo has taken a series of steps to stabilise its schedule, reduce last-minute cancellations, and improve customer communication. The airline said it has opted to make cancellations earlier in the planning cycle, allowing passengers to be informed well in advance rather than at the airport, one of the key pain points of the recent crisis.
IndiGo, which has been grappling with crew shortages and network strain, reported a notable improvement in its operations on December 7.
· The carrier is on track to operate over 1,650 flights, compared to approximately 1,500 flights the previous day.
· Its On-Time Performance (OTP) has risen sharply to 75%, up from roughly 30% on Friday.
· Refund processing and baggage reconciliation have been prioritised, with IndiGo stating that both direct and indirect booking channels are being handled “in full action.”
“Our teams are working relentlessly to stabilise operations,” the airline said, adding that its primary focus remains on enhancing the travel experience amid the ongoing recovery phase. IndiGo also reiterated that significant progress is being made in restoring flight schedules and strengthening customer support systems.
The disruptions over the past few days have led to mounting passenger frustrations, with many travellers reporting long delays, inadequate communication, and baggage handling issues. The airline’s operational challenges have come at a time of peak travel demand, adding further strain to its network.
IndiGo has indicated that more corrective steps will follow to ensure sustained stability. However, aviation watchers note that it may take several more days before the airline fully returns to its normal operating rhythm.