In an exclusive interview with Shyam Kumar, General Manager, DoubleTree by Hilton Agra, we delve into the core values and distinctive offerings that define the hotel’s identity. With a keen focus on enhancing guest experiences and embracing sustainability, DoubleTree by Hilton Agra continues to set new benchmarks in the hospitality industry.
Q: Can you please elaborate on the brand pillars that define the identity and ethos of DoubleTree by Hilton Agra?
A: Certainly. At DoubleTree by Hilton Agra, we focus on three core pillars that shape our identity:
- DoubleTree Cookie: This iconic gesture symbolizes our commitment to warm hospitality. Guests are greeted with our signature DoubleTree Cookie upon check-in, setting the tone for a delightful stay.
- Ritual Hub: Our Ritual Hub serves as a vibrant gathering space where guests and locals come together for meaningful connections and engaging experiences, inspired by the local community.
- ComfortFood: We take pride in offering guests a taste of authentic Indian cuisine through our ComfortFood concept, featuring beloved local dishes served with a touch of indulgence.
Q: Could you shed some light on the concept of the Ritual Hub at the hotel? What unique experiences or services does it offer to guests?
A: The Ritual Hub is a dynamic space where guests can immerse themselves in grassroots-inspired activities and forge connections with fellow travelers and locals. Some of the experiences we offer include candle lighting, DIY workshops, puppet shows, and more. It’s a flexible space that transforms into casual work or dining areas when not hosting programmed events.
Q: With Agra being a popular wedding destination, how does the hotel cater to the needs of wedding-centric guests? Are there any special packages or services tailored for wedding ceremonies and celebrations?
A: DoubleTree by Hilton Agra is well-equipped to host grand destination weddings, conferences, and exhibitions. With a banqueting area spanning 55,000 sq. ft., including indoor and outdoor spaces, we offer specialized wedding services tailored to meet the cultural and regional preferences of each couple. Our dedicated wedding team ensures seamless coordination, and our Hilton Honors event planner program offers additional benefits for couples booking their dream wedding with us.
Q: Can you share any recent initiatives or investments made by the hotel to enhance sustainability and reduce its environmental footprint? What measurable impact have these initiatives had on resource consumption and waste reduction?
A: Absolutely. We’ve implemented various sustainability initiatives, such as upcycling discarded bed linen into recyclable laundry bags and transitioning to energy-efficient LED lighting. These efforts have resulted in significant cost savings and reductions in our carbon footprint. Additionally, our CARE Committee actively supports local initiatives, including monthly contributions to a local Old age home and participation in boundary beautification projects.
Q: Agra is renowned for its historical significance and iconic landmarks like the Taj Mahal. How does the hotel leverage its location to enhance the guest experience? Are there any unique sightseeing or cultural experiences offered to guests?
A: Being situated minutes away from the Taj Mahal, DoubleTree by Hilton Agra offers guests unparalleled access to Agra’s rich heritage. We curate unique sightseeing experiences, ensuring guests can explore iconic landmarks like the Agra Fort and Fatehpur Sikri. Our central location also provides easy access to retail attractions and cultural hotspots, allowing guests to immerse themselves in the vibrant tapestry of Agra’s culture.
Q: Could you provide more details about the food and beverage facilities available at the property and their impact on the hotel’s popularity within the local region? Additionally, could you share insights into how these facilities contribute to revenue generation for the hotel?
A: Certainly. We boast a diverse range of dining options, including North 27, Kebab-e-Que, Plush Bar, and the Food Store. These outlets cater to varied culinary preferences and contribute significantly to the hotel’s popularity within the local region. From elaborate buffet spreads to curated menus and refreshing cocktails, our culinary offerings not only enhance guest experiences but also drive revenue generation, showcasing our commitment to culinary excellence and guest satisfaction.
With a steadfast dedication to excellence, sustainability, and guest satisfaction, DoubleTree by Hilton Agra continues to redefine hospitality standards, promising guests an unforgettable stay infused with warmth, comfort, and care.